The Massachusetts Department of Revenue (DOR) is responsible for enforcing the tax laws of the Commonwealth for individuals and businesses. Like the IRS, DOR is committed to helping troubled taxpayers by offering various solutions to help them get back into full compliance of Massachusetts tax laws.
If you cannot pay the state taxes you owe in full, you may be eligible to enter into a payment agreement which will allow you to pay off your taxes in monthly increments.
In order to apply, you must have received a tax assessment bill that shows the amount of taxes owed. Massachusetts has an online application process for applying for a payment agreement. Keep in mind that you must be able to pay all taxes that are owed plus any interest and penalties. If you do not think you can pay for all the taxes owed through monthly installments then consider the other options below.
Massachusetts offers a tax settlement program called Offers in final Settlement which allows taxpayers to settle taxes for an amount less than the total tax liability owed.
The state of Massachusetts may consider you for a settlement if you meet one of the following requirements:
Filing Requirements for Reason 1 – Question of Liability
Filing Requirements for Reason 2 – Doubt as to collectibility
The state of Massachusetts allows taxpayers to file abatements to remove tax penalties if the taxpayer had reasonable cause for not filing or not paying on time and they can show it was not willful neglect.
The state of Massachusetts has created the Office of the Taxpayer Advocate for taxpayers that have problems resolving problems through normal DOR channels. They were created to serve as the DOR’s ombudsman to act as an independent voice in reviewing prolonged individual tax issues. You should use the Taxpayer Advocate as a last attempt effort to resolve tax issues with the state of Massachusetts.
Phone: (617) 626-2280
Email: taxadvocate@dor.state.ma.us
Address:
Massachusetts Department of Revenue
Office of the Taxpayer Advocate
100 Cambridge Street, 8th Floor
Boston, MA 02210
Taxpayer Service Division: (617) 887-MDOR or (800) 392-6089
Problem Resolution Office: (617) 626-3833
Collections Bureau: (617) 887-6400
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