Virginia Tax Problem Guide: Resolve Back Tax Problems

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The Virginia Department of Taxation is responsible for administering all Virginia tax laws. The Department of Taxation is in charge of accepting income tax returns, generating revenue for the Commonwealth of Virginia through the collection of tax liabilities, and providing various online services to benefit and facilitate the compliance of consumers and businesses with Virginia tax laws.

VA Installment Agreements

If you cannot pay your state tax bill in full, you may be able to enter into an installment agreement with the Department of Taxation that allows you to pay your bill in full, typically over a 12-month period, although some agreements may last for up to 24 months. It is up to the Department whether you are eligible for an installment agreement, although you may not be entitled to this type of repayment agreement if you have a history of defaulting on payment agreements, if you have the financial ability to pay the tax debt in full, or if your tax debt is greater than $100,000. Penalties and interest will continue to accrue on the unpaid balance of your tax debt while you are making payments pursuant to such an agreement.

You can enter into an installment agreement in person over the phone, or by using the Department’s automated Tele-Plan system, which you can access by calling (804) 440-5100.

Offer in Compromise

If you are unable to pay your state tax bill in full, the Department of Taxation permits you to make a proposal to settle your tax bill for less than the full amount. Through this offer in compromise process, you may be able to reduce or have waived any penalties that have been assessed for you as a result of your unpaid state taxes. In order to qualify for an offer in compromise, you must prove to the Tax Commissioner that you may not owe the full amount of the tax, or that the ability of the Department of Taxation to collect the full amount of the tax from you is doubtful.

You must request an offer in compromise at the following address:

Tax Commissioner
Department of Taxation
P.O. Box 2475
Richmond, VA 23218-2475
You also can fax your request to the Tax Commissioner at (804) 786-3536.

Your request for an offer in compromise must contain the following information:
  • A description of the type of tax involved
  • The taxable period in which the tax was due
  • The date and the amount of the tax bill
  • A detailed explanation as to why the tax, penalty, or interest should be reduced or waived by the Tax Commissioner
  • A signed Financial Information Statement if your offer in compromise is based on your inability to pay

The website for the Virginia Department of Taxation contains an online offer in compromise form that you can complete in order to request an offer in compromise, including a Financial Information Statement.

Taxpayer Rights Advocate

The Taxpayer Rights Advocate is a division of the Virginia Department of Taxation that helps taxpayers resolve problems and complaints that they have been unable to resolve through normal administrative processes. When you contact the Taxpayer Rights Advocate, you must provide a detailed description of your problem, as well as the steps that you have taken so far to resolve the problem, and a telephone number where you can be reached during normal business hours.

You can contact the Taxpayer Rights Advocate by mail at:
Taxpayer Rights Advocate
Virginia Department of Taxation
P.O. Box 546
Richmond, VA 23218-0546

You can contact the Taxpayer Rights Advocate by telephone at:
-(804) 367-8031 (for individual taxpayers)
-(804) 367-8037 (for businesses)

Contact Information

There are a variety of ways that you can contact the Virginia Department of Taxation. You can send and receive secure e-mail messages or traditional, non-secure e-mail messages by visiting the following Department of Taxation website page.

You also can communicate with the Department of Taxation via live chat by clicking on a “Live Chat” icon located on the Department’s website. Live chats are available on weekdays between the hours of 8:00 a.m. and 8:00 p.m.

You also can reach the Department of Taxation by telephone, as follows:

For customer service for individuals, call (804) 367-8031
To check on the status of your tax refund, call (804) 367-2486
For customer service for businesses, call (804) 367-8037
For help with online services, call (804) 440-2550
To request tax forms, call (804) 440-2541

You can contact the Department of Taxation by mail at:

Virginia Department of Taxation
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115

You can receive walk-in customer assistance on weekdays between the hours of 8:30 a.m. and 4:30 a.m. at the following address:
1957 Westmoreland St.
Richmond, VA 23230
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