Kentucky Tax Relief Guide – Resolve Back Tax Problems

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The Department of Revenue is part of the Finance and Administration Cabinet of the Commonwealth of Kentucky, whose role is to prove support for all state government agencies, other government organizations, and citizens of Kentucky. The Department of Revenue is specifically charged with administering tax laws, collecting tax revenue, and providing related services to the benefit of the Commonwealth and its residents.

Payment Agreements

If you owe taxes at the time that you file your individual tax return, and you cannot pay the full amount that you owe, you can complete Form 12A200 – Kentucky Individual Income Tax Installment Agreement Request and attach it to your tax return. In your request, you should specify the amount of installment payments that you intend to make on a monthly basis.

If you owe back taxes and cannot pay your debt in full, you should immediately contact the Department of Revenue, Division of Collections, within 45 days of receiving your Notice of Tax Due in the mail. You may be able to enter into a formal payment agreement to pay your tax debt over time.

In determining whether you are eligible for a payment agreement, the Division of Collections may require that you complete a Statement of Financial Condition for an Individual. This form gives the Division of Collections detailed information about your income, assets, debts, and living expenses so that the Division can determine what type of payment agreement you can afford.

If the Division approves your request for a payment agreement, you most likely will be required to make your payments electronically. The Department of Revenue may file a Notice of State Tax Lien in order to protect its interest as part of a payment agreement, and may request that you complete an updated Form 12A638 – Statement of Financial Condition for an Individual in order to reassess your ability to repay your debt. Any tax refunds to which you are entitled during the term of your payment agreement will be applied to your tax debt. Penalties and interest will continue to accrue on your unpaid tax debt, and the Division of Collections may add a cost of collection fee to your account.

In some cases, the Division of Collections, after examining your Form 12A638 – Statement of Financial Condition for an Individual, will determine that under your current financial circumstances, you are unable to pay any amount toward your tax debt. Although interest and penalties will continue to accrue on your tax debt, the Division may delay collections on your tax debt until your financial condition improves and you have some ability to repay your debt.

You can contact the Division of Collections about a payment agreement as follows:

In person:
501 N High St, 9th Floor
Frankfort, KY 40601

By mail:
PO Box 491
Frankfort, KY 40602-0491

By telephone:
(502) 564-4921

By email:
[email protected]

Offer in Settlement

In some cases, you may be unable to pay your tax debt in the foreseeable future, but you are able to pay a certain amount toward your tax debt. If you are otherwise eligible for an offer in settlement, the Division of Collections may allow you to simply pay a portion of the tax debt that you owe instead of the full amount if it accepts your request for an offer in settlement. An offer in settlement must be based on doubt that the Division will be able to reasonably collect the entire tax debt from you, or doubt that you are liable for the entire tax debt. You are eligible to submit an application for an offer in settlement if you:

  • Have filed all required income tax returns or had no filing requirement,
  • Do not have an open personal bankruptcy proceeding, and
  • Have made all of the required current year estimated tax payments.

If you meet this criteria, then you can submit an Offer in Settlement Application. Along with your application, you must also submit the following:

You can submit your Offer in Settlement Application and attachments directly to the collector whom is assigned to your case, or you can submit these materials by mail at:

Division of Collections
Offer in Settlement Section
501 High St, 9th Floor
PO Box 5222
Frankfort, KY 40602

You can contact the Division of Collections about an offer in settlement as follows:

By telephone:
(502) 564-4921

By fax:
(502) 564-7348

By email:
[email protected]

Taxpayer Ombudsman

The Taxpayer Ombudsman is an advocate for taxpayers who have a problem or complaint about their taxes. If you are unable to resolve your problem through normal channels, the Ombudsman can confer with Department of Revenue employees in order to help solve your problem.

You can contact the Taxpayer Ombudsman as follows:

By mail:
PO Box 930
Frankfort, KY 40602-0930

By telephone:
(502) 564-7822

By fax:
(502) 564-3058

(502) 564-3058

By email:
[email protected]

If you cannot make your payment in full, the Department will consider installment payment agreements, provided that you can show financial hardship and all payments are made in full no later than May 31, 2013. In order to be considered for a payment agreement, you also must attach a letter explaining your current financial circumstances, and payment of at least 25% of the amount of the total tax liability due. Interest will continue to accrue on any unpaid portions of your tax debt until the debt is paid in full.

These materials should be sent to:

Kentucky Department of Revenue at:
PO Box 6950
Frankfort, KY 40602

You also can contact the Kentucky Department of Revenue about tax amnesty as follows:

By telephone:
1-855-KYTAXES (598-2937)
By email:
[email protected]

Contact Information

By mail:
Department of Revenue
501 High St
Frankfort, KY 40620

By telephone:
(502) 564-3875
(502) 564-4581

By fax:
(502) 564-3875

(502) 564-3058

By email:
[email protected]

In-person or by telephone at Taxpayer Service Centers:

134 16th St
Ashland, KY 41101-7670
Telephone: (606) 920-2037
Fax: (606) 920-2039
Email: [email protected]

Bowling Green
201 West Professional Park Court
Bowling Green, KY 42104-3278
Telephone: (270) 746-7470
Fax: (270) 746-7847
Email: [email protected]

Central Kentucky
501 High St
Station 38
Frankfort, KY 40620
Telephone: (502) 564-5930
Fax: (502) 564-8946
Email: [email protected]

15100 N U.S. 25 E Suite 2
Corbin, KY 40701-6188
Telephone: (606) 528-3322
Fax: (606) 528-1972
Email: [email protected]

181 Hammond Dr
Hopkinsville, KY 42240-7926
Telephone: (270) 889-6521
Fax: (270) 889-6563
Email: [email protected]

600 West Cedar St
2nd Floor West
Louisville, KY 40202-2310
Telephone: (502) 595-4512
Fax: (502) 595-4205
Email: [email protected]

Northern Kentucky
Suite 190
Turfway Ridge Office Park
7310 Turfway Road
Florence, KY 41042-4871
Telephone: (859) 371-9049
Fax: (859) 371-9154
Email: [email protected]

401 Frederica St
Building C, Suite 201
Owensboro, KY 42301-6295
Phone: (270) 687-7301
Fax: (270) 687-7244
Email: [email protected]

Clark Business Complex, Suite G
2928 Park Avenue
Paducah, KY 42001-4024
Telephone: (270) 575-7148
Fax: (270) 575-7027
Email: [email protected]

Uniplex Center, Suite 203
126 Trivette Dr
Pikeville, KY 41501-1275
Telephone: (606) 433-7675
Fax: (606) 433-7679
Email: [email protected]

You also can receive Live Tax Help via the Department of Revenue website on Mondays – Fridays from 8:30 a.m. – 4:00 p.m. This service is not intended to answer complex tax questions.

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